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Exchanges Star Microwave offers an Advanced
Exchange service for customers in need of expediting replacement modules. Parts
must be in repairable condition and free from any major damage. Exchanges are
based on product availability.
For all exchanges please contact Star Microwave’s customer service at:
Telephone: (510) 498-7900
Fax: (510) 498-7901
Email: customerservice@starmicrowave.com
The following guidelines will assist you in the proper return of the defective modules.
- Please return defective modules within seven (7) calendar days. An additional fee will be charged for part(s) not returned within that stipulated time frame
- The order number listed on the enclosed Packing List is your RMA number. Please enclose a copy of the Packing List and note the RMA number on the outside of the box
- Please wrap and box all parts securely so that no additional damage is incurred during shipment
- Return modules to the following address:
Star Microwave Service Corporation
47560 Seabridge Drive
Fremont, CA 94538-6547
- No collect freight packages will be accepted
- Equipment returned to Star Microwave must be repairable
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